Peter Ruff, Khalid Aziz
Aldershot, UK: Gower Publishing, 2003
176pp, ISBN: 978-0-566-08294-8
This book details how crisis situations can be identified and dealt with to ensure that risks to an organization’s financial well-being and reputation are minimized. Part I considers the definitions of a crisis and the theory behind dealing with crisis communications, both externally and internally. Practicalities of crisis management communications dealt with in Part II include the identification of audiences and how and by whom each should be dealt with. Checklists and supporting information on the key aspects of the communication process are also supplied, together with brief case studies.