total quality management
integrated system of business planning an integrated and comprehensive system of planning and controlling all business functions so that products or services are produced which meet or exceed customer expectations. TQM is a philosophy of business behavior, embracing principles such as employee involvement, continuous improvement at all levels, and customer focus, as well as being a collection of related techniques, such as full documentation of activities, clear goal-setting, and performance measurement from the customer perspective, that are aimed at improving quality.
Related definitions of "total quality management"
- Abbr TQM