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Definition of

emotional capital

General Management

interaction of employees the intangible organizational asset created by employees' cumulative emotional experiences that give them the ability to successfully communicate and form interpersonal relationships. Emotional capital is increasingly being seen as an important factor in company performance. Low emotional capital can result in conflict between staff, poor teamwork, and poor customer relations. By contrast, high emotional capital is evidence of emotional intelligence and an ability to think and feel in a positive way, which results in good interpersonal communication and self-motivation. A related concept is intellectual capital.

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Definitions of ’emotional capital’ and meaning of ’emotional capital’ are from the book publication, QFINANCE – The Ultimate Resource, © 2009 Bloomsbury Information Ltd. Find definitions for ’emotional capital’ and other financial terms with our online QFINANCE Financial Dictionary.

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