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Home > QFINANCE Dictionary > Definition of customer relations

Definition of

customer relations

Marketing

how firm deals with buyers of its products the approach of an organization to winning and retaining customers. The most critical activity of any organization wishing to stay in business is its approach to dealing with its customers. Putting customers at the center of all activities is seen by many as an integral part of quality, pricing, and product differentiation. On one level, customer relations means keeping customers fully informed, turning complaints into opportunities, and genuinely listening to customers. On another level, being a customer-focused organization means ensuring that all activities relating to trading—for example, planning, design, production, marketing, and after-sales of a product or service—are built around the customer, and that every department and individual employee understands and shares the same vision. Only then can a company deliver continuous customer satisfaction and experience good customer relations.

Related definitions of "customer relations"

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Definitions of ’customer relations’ and meaning of ’customer relations’ are from the book publication, QFINANCE – The Ultimate Resource, © 2009 Bloomsbury Information Ltd. Find definitions for ’customer relations’ and other financial terms with our online QFINANCE Financial Dictionary.

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