Bill Sharon has been conducting seminars, workshops, and consulting assignments in the area of risk management for the past 14 years. He has 30 years’ experience in the financial services and marketing/communications industry in a variety of C-level positions and consultancies. He has been featured in numerous industry magazines (Intelligent Risk, CIO Magazine, Business Finance, and Business Credit Magazine) and has authored numerous articles. Bill holds a clinical degree, and for the first 10 years of his professional life he worked with adolescents—an experience that taught him the very difficult skill of how to listen. His website, Strategic Operational Risk Management Solutions, can be found at www.sorms.com.